Shipping policy

At Pastry Reside, we are committed to providing a seamless and transparent shipping experience. Please review our shipping practices below.

1. Order Processing Time

All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification containing tracking information when your order has shipped.

2. Shipping Rates & Delivery Estimates

We are thrilled to offer Free Worldwide Shipping on all orders. There are no hidden fees at checkout.

United States, Canada, Australia: 7 to 14 business days.

Rest of the World: 7 to 14 business days.

Note: Delivery delays can occasionally occur due to high volume or carrier-related issues beyond our control.

3. Order Tracking

Once your order is handed over to the carrier, you will receive a tracking link via email. Please allow up to 48 hours for the tracking portal to update with the initial scans. You can also track your order directly on our website or through the Shop App.

4. Customs, Duties, and Taxes

Pastry Reside is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately at support@pastryreside.store. Please save all packaging materials and damaged goods before filing a claim, and provide photographic evidence so we can expedite a replacement.